DESCRIPTION

Position at SoFi

WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

THE ROLE:

We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

WHAT YOU’LL DO:

• Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
• Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
• Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
• Interacts with SoFi members, as needed, who are reporting fraudulent activity
• Review Member accounts for potential fraudulent activity
• Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
• Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
• Provide escalation and updates to the supervisor regarding alerts worked
• Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
• Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Handle any special projects as assigned by the fraud management team