Fraud Product Expert BE at Ing Firm

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Risk Management, Data Analysis, Stakeholder Management, Communication, Collaboration, Compliance Knowledge, Process Improvement, Adaptability, Innovation Mindset, Customer Orientation, Decision Making, Agile Methodology, IT Security Awareness, Regulatory Knowledge, Visualization, Media Training, Public Speaking

Industry

Banking

Description

Fraud Management Product Expert (FMPE) — Job Description Job Purpose The Fraud Management Product Expert (FMPE) acts as the linking pin within the Tribe, serving as the single point of contact (SPOC) for their assigned fraud domain both internally and externally. The role ensures effective fraud management by developing and delivering relevant products and services to minimize fraud impact on the organization and its customers. The FMPE combines deep domain expertise with stakeholder management, risk assessment, and communication skills to maintain compliance and operational excellence. Key Responsibilities Fraud Domain Expertise Serve as SPOC for the assigned fraud domain (non-financial, lending, internal fraud, cards, payments). Monitor fraud trends, external indicators, and regulatory changes to adapt detection strategies. Collaborate with squads on Fraud Customer Journeys and Employee Journeys to ensure compliance and awareness. Stakeholder Management Build strong relationships with internal Tribes delivering products/services to minimize impact on fraud detection. Act as process owner for proposed changes, assessing regulatory and operational implications. Communicate effectively with external stakeholders (e.g., regulators, law enforcement, industry bodies). Risk Assessment & Compliance Perform risk assessments and contribute to common frameworks for fraud risk management. Ensure alignment with evolving legal frameworks and industry standards. Fraud SPOC for PARPs linked to the product line Product Development & Innovation Contribute to developing new fraud management products and services. Support continuous improvement and innovation in fraud detection processes and tools. Data Analysis & Reporting Collect and analyze fraud-related data to identify trends and support decision-making. Provide reports and insights to internal and external stakeholders. Communication & Representation Represent the organization in external forums, conferences, and media when required. Deliver presentations and written communications to customers, regulators, and global teams. Required Competencies Behavioral Collaboration and stakeholder engagement Effective communication (oral and written) Customer orientation Decision-making under complexity Adaptability and resilience Innovation mindset Technical Fraud risk management Data analysis and visualization Compliance and regulatory knowledge Process modeling and improvement Agile way of working Basic IT security awareness Education & Experience Education: Bachelor’s degree (or equivalent) in a relevant field. Experience: Minimum 4–6 months in operational or administrative processes. Prior exposure to fraud management, risk assessment, or compliance preferred. Media training and public speaking experience is a plus. Additional Information Ability to act as backup for other FMPEs within the Tribe. Willingness to undergo media training and represent the organization externally. Familiarity with fraud detection tools (e.g., RiskShield, FCM) and data platforms (e.g., DAP) is advantageous. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The Fraud Management Product Expert (FMPE) serves as the single point of contact for their assigned fraud domain, ensuring effective fraud management through product development and stakeholder collaboration. They monitor fraud trends, perform risk assessments, and represent the organization in external forums.