Fraud Professional – Senior

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

The Fraud Professional Senior brings fraud detection expertise to our Fraud function and supports the first line of defence against suspected fraud. You will provide credit decisions on genuine applications following business guidelines on cases of non-confirmed fraud and ensure all systems are updated accurately to meet industry standards and compliance requirements.

Key Responsibilities

• Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcome
• Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk
• Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded
• Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy
• Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools
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Skills & Attributes

• Proven experience in Fraud Detection
• High attention to detail
• Sound Judgement and decision making
• Strong Communication Skills
• Credit Bureau working experience
• Experience in Financial Services or a Credit Broker environment within Retail Finance