Fraud Program Manager at 1st United Credit Union

Pleasanton, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

100000.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigations, Mitigation Strategies, Cybersecurity Incidents, Fraud Analytics, Risk Management, Regulatory Compliance, Evidence Preservation, Training Development, ACH, Wires, Loan Fraud, Card Fraud, Online Banking Fraud, Analytical Techniques, Executive Reporting, Loss Minimization

Industry

Description

Let's get you a career. We believe in our employees, and we want them to believe in us. That’s why we provide job training, skill development, and the opportunity to grow with us! At 1st United Credit Union, we are committed to improving the quality of life for our members and the communities we serve across the East Bay and Tri-Valley areas. We’re seeking a strategic and forward‑thinking Fraud Program Manager to lead and continuously enhance our Enterprise Risk Management (ERM) fraud prevention and mitigation program. This role is ideal for a fraud risk professional who is passionate about safeguarding members, strengthening communities, and advancing ethical, secure financial services for our community. What You’ll Do: Fraud Investigations and Mitigation * Lead end‑to‑end investigations of fraud involving accounts, checks, ACH, wires, loans, cards, and online banking, including matters originating from automated alerts, unusual activity, employee referrals, or direct/indirect member contact. * Partner cross‑functionally to identify, investigate, and resolve fraud‑related concerns involving employees, members, or business partners. * Formalize mitigation strategies for identified risks, losses, and high‑risk behaviors and ensure cases are thoroughly documented from initiation through resolution. * Oversee complex fraud investigations, including cybersecurity incidents, scams, and other suspicious activities. * Evaluate, select, and implement fraud detection tools, technologies, and vendors to strengthen prevention and detection capabilities. Fraud Analytics, Reporting, and Strategy * Apply analytical techniques to identify fraud patterns, transaction anomalies, and member behavior trends. * Develop insights and actionable recommendations to support enterprise fraud strategies, minimize risk exposure, and reduce financial losses. * Monitor and report on Credit Union‑specific and industry‑wide fraud trends. * Identify control gaps and recommend enhancements to internal controls and enterprise fraud prevention strategies. * Create enterprise‑wide analytics and executive‑level reports for senior leadership, committees, and the Board. Regulatory Compliance and Enforcement * File required reports with law enforcement and regulatory agencies in compliance with applicable laws and regulations. * Preserve cyber, electronic, and physical evidence related to fraud investigations. * Perform compliance monitoring, audits, and control reviews supporting internal tracking and reporting to the Supervisory Committee and Board. * Facilitate daily fraud alerts, investigations, and communication with internal stakeholders regarding emerging risks and trends. Training and Education * Develop and deliver fraud‑related training and educational materials for employees, including industry trends, detection techniques, loss mitigation strategies, identity theft prevention, and red‑flag identification. * Promote fraud awareness and support a strong culture of risk management across the Credit Union. What You’ll Bring: * Three to five years of experience in fraud risk management, investigations, financial crimes, or a related field. * Bachelor’s degree or equivalent industry‑recognized certifications. * Intermediate proficiency in Microsoft Excel and Word. * Strong analytical skills with the ability to collect, analyze, and interpret complex data to draw sound conclusions and support risk‑based decisions. * Experience applying fraud analytics to identify trends, anomalies, and emerging risks. * Experience with legal documentation, regulatory reporting, and evidence preservation. * Excellent written and verbal communication skills. * Certified Fraud Examiner (CFE) and BSA/AML designation a plus. Salary will range from $90,000/year to $100,000/year. This salary range represents the base pay for grade 12 and does not include additional perks. Final compensation will be determined based on qualification, experience, and location. 1st United Credit Union is an Equal Opportunity Employer

Responsibilities

This role involves leading end-to-end fraud investigations across various financial instruments and partnering cross-functionally to resolve related concerns. The manager will also be responsible for formalizing mitigation strategies, overseeing complex incidents, and evaluating/implementing fraud detection tools and technologies.