DESCRIPTION

Position at SoFi

WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

THE ROLE:

The Fraud Quality Control Analyst provides oversight of the work completed by both SoFi Fraud Operations staff and/ or outsourced items with third-party vendors to ensure we are in compliance with state and federal laws and regulations, and SoFi’s policies and procedures. The Fraud QC Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Fraud Operation divisions in its QC function by conducting evaluations of Unusual Activity Reports for PL, banking, invest, and credit card products.

WHAT YOU’LL DO:

• Review Unusual Activity Report submissions to ensure that the Unusual Activity Report meets regulatory standards, is well-written and provides a clear summary of money movement and account activity.
• Keep informed of current Fraud and Risk policies
• As necessary, diagnose, correct, and document issues, risks, and problems using Quality Conrol (QC) practices
• Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders
• Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve the handling of calls/alerts
• Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required
• Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness
• Follow up with the business unit to ensure corrective actions are executed timely.
• Prioritize competing responsibilities based on workload and demands
• Maintain an awareness of and act in accordance with team goals and business unit policies
• Perform ad hoc duties as assigned