As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Fraud Risk Analyst
Aug 8, 2025
Location(s): Help Headquarters (800-9900 King George Blvd, Surrey, British Columbia V3T 0K7)
Job Type: Full Time Temporary; 12-months fixed-term
myWork Program: Hybrid
Starting Salary Range: $49,700.00 - $57,200.00

ACCOUNTABILITIES

• Liaise with our Advice Centre team regularly to confirm member transactions, investigate root causes of discrepancies, advise of appropriate actions and mitigate risk
• Make time-sensitive decisions about account restrictions, requiring sound and independent judgment related to member impacts and potential loss to CCS
• Using technology-based fraud monitoring/detection tools and reports, monitor/analyze account activity for potential fraud, identify potential fraud and follow established practices to mitigate fraud losses
• Conduct analysis of activity that may be related to fraud using multiple sources of information, including data mining tools
• The incumbent must be available to work in a 365-day, 7-days-a-week environment
• As a subject matter expert, support all CCS business lines in helping to detect and prevent fraud
• Immediately communicate new fraud trends and emerging risks to internal partners at various levels - staff, manager, directors, and senior management
• Work collaboratively with several external partners on fraud risks that could impact CCS and take action where necessary
• Respond quickly, prioritize and escalate where appropriate when dealing with time-sensitive fraud-related incidents

SKILLS & QUALIFICATIONS

• 1 – 3 Years of job-related experience in fraud risk management, retail branch banking, or contact centre banking experience
• Formal fraud prevention certification and education an asset
• Proficient computer skills with the ability to learn, adapt to and effectively use new or modified software programs
• Knowledge of CCS operational policies/procedures or ability to learn and apply independently
• Advanced proficiency in MS Excel is an asset

The Fraud Risk Analyst provides a second line of responsibility in managing and mitigating all fraud risks for CCS (Coast Capital Savings). As part of maintaining and growing the fraud management program, the incumbent is responsible for detecting, analyzing, investigating and preventing fraud. This includes using multiple technology-based fraud monitoring and detection tools, reports, and data analytics. There is also an ongoing expectation to educate members and employees about fraud risks. As a subject matter expert, the Fraud Risk Analyst is one of the key points of contact for fraud risks at CCS.