Fraud & Risk Specialist at Lyft, Inc.

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

61500.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Analysis, Risk Monitoring, Data Analytics, SQL, Problem Solving, Time Management, Collaboration, Attention to Detail, Customer Experience, Operational Efficiency, Pattern Recognition, Communication, Feedback Implementation, Escalation Handling, Process Improvement, Teamwork

Industry

Ground Passenger Transportation

Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk Analytics team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. The team is fast-paced, high-energy, and meticulous in diagnosing emerging fraud patterns and preventing fraud loss before it can happen. We drill holes in all the products we launch and obsess over how to make our business impervious to fraud vectors. The team conducts a rigorous analysis of complex data sets and sets up multiple layers of business rules, models, and other processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact and introducing safety features. We’re looking for a rock-star to join a fast-paced environment to contribute to Fraud-related analysis and operations. This individual is responsible for investigating and developing solutions to prevent and mitigate third party fraud. This person will proactively identify fraud patterns and sources to minimize the company’s exposure to financial and reputational risk. This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matter expertise and is experienced in utilizing information generated from fraud patterns, data analytics and business knowledge to identify insights and formulate a response plan. The individual will also work with the operations team to define efficient processes and systems for the fraud and customer support agents to resolve fraud issues quickly and meet organizational service-level objectives. Responsibilities: Regularly working with the team on reviewing the fraud queues on a daily basis towards improving upon losses and meeting departmental SLAs. Handling internal escalations across a variety of channels as a rotating on-call agent. Identifying and tracking falseh positives to improve existing rules and models. Reenabling and reengaging false positives on a case-by-case basis. You work closely with the Customer Experience and Trust team to support and ensure good drivers are not impacted by false positives. Collaborating with your manager and the team to improve fraud measures and minimize false positives. Improving fraud prevention is an ongoing process of trial and error, and critical to that process is constant feedback. Experience: BA/BS; degrees in analytical fields such as Computer Science, Statistics, Operations, Business Administration, a plus. 1-2 years of experience in a fraud or risk monitoring role at a payments company, bank, or online marketplace. A strong passion for Lyft’s mission and the ride sharing community. Detective-like mentality; you want to help customers but also maintain strong risk protections. Ability to spot patterns, solve problems, and identify things that just don’t look right. Beginner to Intermediate experience in SQL a plus. Have a bias towards action in resolving issues and perform in a high-energy, fast-paced environment Ability to provide a high-level of detail in every action History of effectively working with multiple teams to build new capability and implement projects Strong time management skills Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Nashville area is $49,200 - $61,500. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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Responsibilities

The Fraud & Risk Specialist is responsible for investigating and developing solutions to prevent and mitigate third-party fraud. This role involves analyzing fraud patterns and collaborating with teams to enhance fraud prevention measures.