Fraud Specialist at Palmetto State Armory L

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Review, Kount System, Fraud Orders, Data Analysis, Order Approval, Order Cancellation, Refund Coordination, Chargeback Review, Problem Investigation, Customer Inquiries, Microsoft Office, Microsoft Outlook, Data Entry Management, Report Running, Time Management, Organizational Skills

Industry

Retail

Description

JOB PURPOSE The Fraud Specialist handles daily transaction review of suspicious purchases within the Kount System. This position offers alternative solutions where appropriate for fraud orders, returns and repairs with the objective of retaining customer's business and providing data and analytics. The Fraud Specialist may handle business transactions in connection to product replacement or credit. DUTIES AND RESPONSIBILITIES * Assist in monitoring and processing all incoming and active Fraud orders in the Kount Fraud Detection Program in association with all customer related issues * Responsible for providing data and analytics based on Fraud orders, trends, repairs and returns for improving the overall experience provided to the customer * Approve or cancel orders as determined by criteria for Fraud as set in Customer Service SOP’s * Coordinate with the Finance Specialist for necessary refunds pertaining to flagged Fraud orders * Log and block all confirmed Fraud orders accordingly * Review incoming Chargebacks * Investigate all problem orders and other tasks as delegated by the Customer Service Manager and Supervisor * Answers customer requests or inquiries concerning orders, products, billing, claims, and reports problem areas * May be required to work in one or multiple queues/skill sets over various customer contact channels * Continually maintain working knowledge of all company products, services and promotions * Assist in processing and overview of returns, fix –its, and repairs and provide data and analytics accordingly * All other duties, as assigned QUALIFICATIONS Required Qualifications include: * High School Diploma or equivalent * Proficient experience operating a computer in several different platforms: Microsoft Office, Microsoft Outlook, Kount * Strong skills with data entry management, running reports, dependability, information analysis, and deadlines. * Time management and organizational skills. * Has a career driven attitude with a desire to grow with the company. * Maintains a positive attitude, is goal driven and focused on the betterment and overall strategic picture of the organization. * Possess the ability to effectively communicate orally and in writing. * Maintains confidentiality as required. * Positive credit history. Preferred Qualifications include: * Associates Degree * 2+ years Customer Service experience * 1+ year Accounting experience * Familiarity with current devices and technologies (devices, IP, etc.) WORKING CONDITIONS Specific job assignments may require day, evening, or holiday hours. Overtime may be required based on workload. The schedule is weekly, Monday through Friday. Flexibility needed to accommodate coverage in the event that a shift lead is out. Work is performed in an open office environment. The noise level in the work environment is usually moderate. PHYSICAL REQUIREMENTS Heavy PC and moderate phone usage. Sitting for long periods of time. Occasionally lifts from floor to waist up to 10 pounds, carries up to 10 pounds and walks or stands. Must be at least 18 years of age. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

Responsibilities

The Fraud Specialist manages daily transaction reviews for suspicious purchases using the Kount System, offering alternative solutions for fraud orders, returns, and repairs to retain customer business. This role involves approving or canceling orders based on established criteria, coordinating refunds, logging confirmed fraud, and reviewing chargebacks.