Fraud Support Analyst at First Mid Bank & Trust

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Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

22.19

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud investigation, Customer service, Critical thinking, Decision-making, Attention to detail, Analytical mindset, Microsoft suite, Written communication, Verbal communication, Interpersonal skills, Multitasking, Prioritization, Adaptability, Integrity, Confidentiality, Professionalism

Industry

Financial Services

Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position requires both internal and external direct customer contact. Responsibilities include, but are not limited to: * Act on daily fraud alerts produced by the bank’s fraud monitoring system as related to account and card fraud * Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation * May serve as primary point of contact for law enforcement and adult protective service agencies * Communicate recommendations to deposit services management teams related to identified high-risk customer relationships * Prepare and complete customer reimbursement considerations related to fraud loss * Provide phone support to internal bank partners and external customers via fraud call center * Prepare case narratives and Suspicious Activity Reports as necessary * Serve as subject matter expert to banking partners, assist with providing fraud education and awareness by utilizing a variety of communication methods * Commit to ongoing training and education of fraud-related activity, trends and mitigation efforts * Complete all suggested and required training as assigned * Other projects as assigned Qualifications Education/Experience: * Associate’s degree preferred * 1+ year BSA/Fraud experience preferred * Financial institution experience required Skills: * Strong customer service skills, displaying a proper sense of urgency and accountability * Adaptability – able to quickly adapt to a changing environment * Multitasking and prioritization * Proficiency in Microsoft suite and other PC and automation skills * Strong written and verbal communication skills * High degree of integrity and confidentiality * High degree of professionalism with solid interpersonal skills * Proven track record of working well independently as well as in a team environment * Analytical mindset and high degree of attention to detail * Solid critical thinking, decision-making and judgement Total Rewards: * Competitive health, dental & vision coverage with HSA match * 401(k) with employer match + Employee Stock Purchase Plan * Generous PTO, paid holidays & parental leave * Tuition reimbursement & performance-based bonuses * Visit our Total Rewards [https://www.firstmid.com/careers/total-rewards/] page to see our full list of benefits First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT LP123

Responsibilities

The Fraud Support Analyst is responsible for preventing, detecting, and mitigating fraudulent activity through daily alert monitoring and case investigations. The role involves providing phone support to customers and internal partners, preparing Suspicious Activity Reports, and serving as a subject matter expert for fraud education.