ADDITIONAL QUALIFICATIONS

• Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data.
• Strong organizational skills, with the ability to learn new concepts quickly and think creatively.
• Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously.
• Must be able to work in a high-productive, deadline-oriented environment.
• Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills.
• Ability to perform functional duties and related tasks with minimal supervision.
• Must have a strong and positive work ethic and follow CNB core values
• Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
• Knowledge of PC functions in a Windows based environment
• Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
• Works independently, analyzing data to identify fraudulent transactions; contributes to high priority projects by planning, creating and coordinating activities of project to ensure that goals or objectives are accomplished within timeframes.

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team.
• Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards.
• Perform point of compromise searches to provide proactive loss prevention.
• Create and maintain rule strategies with the various systems that will identify credit and debit card fraud.
• Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.
• Participate with external agencies and networks related to card fraud and Regulation E.
• Communicates with external card services agencies, clients, CNB operations and vendors.
• Provide ongoing analytics and rule recommendations for debit and credit card products.
• Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.
• Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status.
• Participate in project design meetings.
• Participate in the testing and execution of project(s).
• Provide and/or coordinate staff training on new initiatives/projects.
• May perform various department audits to ensure adherence to department procedures.Perform additional duties as assigned.