Free People Keyholder 16 hours - Hampstead, London at Free People

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Brand Representation, Customer Service, Sales Driving, Team Leadership, Omni-channel Shopping, Store Operations, Product Knowledge Sharing, Visual Merchandising, Inventory Accuracy, Communication, Mentorship, Decision-Making, Multitasking, Feedback Responsiveness, Relationship Building, Pace Management

Industry

Retail Apparel and Fashion

Description

Location This position is located at 25-27 Hampstead High Street, London, , NW31QA United Kingdom Role Summary A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position. What You'll Be Doing Brand Experience Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer. Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience. Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications. Leadership & Team Management Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks. Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales. Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools Visual & Business Operations Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication & Relationships Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression What You'll Need Energy and happiness that is contagious to your friends, family, and everyone around you Builds relationships naturally, embraces individuality and diversity Exhibits clear verbal communication skills Ability to thrive in a fast paced, rapidly evolving environment The Perks Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development #FreePeople Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Responsibilities

This role involves collaborating with store management to supervise daily operations, acting as a brand representative, and leading an engaging store environment focused on driving sales and customer connection. Responsibilities also include empowering the team, sharing product knowledge, and supporting visual and business operations like processing shipments and maintaining standards.