JOB OVERVIEW

We are seeking a knowledgeable and proactive IT Support professional to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking. This role is essential in ensuring the smooth operation of our IT infrastructure and delivering excellent customer service to our users.

SKILLS

• Proficient in technical support, computer management, desktop support, and IT infrastructure maintenance.
• Strong knowledge of Microsoft Office applications as well as Windows operating systems (Windows Server included) and macOS environments.
• Familiarity with Linux operating systems is a plus.
• Experience in computer networking concepts including TCP, DNS, VPNs, firewalls, Meraki devices, and LAN setups.
• Excellent communication skills to effectively assist users with varying levels of technical knowledge.
• Strong analysis skills to diagnose problems accurately and implement effective solutions promptly. Join us in providing exceptional IT support that enhances productivity across the organization while fostering a collaborative work environment!
  Job Types: Part-time, Casual, Freelance
  Pay: $20.00-$30.00 per hour
  Work Location: On the roa

• Provide technical support for hardware and software issues, including troubleshooting and resolving problems related to operating systems, applications, and devices.
• Manage computer systems and perform software troubleshooting to ensure optimal performance.
• Assist users with desktop support tasks, including setup, configuration, and maintenance of computers and peripherals.
• Administer VPN connections and manage firewall settings to ensure secure access to network resources.
• Conduct analysis of network performance and troubleshoot issues related to TCP/IP, DNS, LAN, and network administration.
• Utilize tools such as SCCM for software deployment and management within the organization.
• Maintain Active Directory for user account management, including GPO configurations.
• Provide customer service by responding to help desk inquiries through platforms like ServiceNow or BMC Remedy.
• Collaborate with team members using project management tools such as Jira for tracking issues and resolutions.
• Support mobile devices and ensure compatibility with existing IT infrastructure.