Freelance IT Support Technician L1 & L2 (m/w/d) at EVERIENCE

Düsseldorf, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, Microsoft 365, Active Directory, ITIL, Network Troubleshooting, Hardware Support, AV Equipment Support, Customer Service, Incident Management, English, German

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Job Description Provide onsite technical support for hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Troubleshoot Windows OS, Microsoft 365, and common enterprise applications Manage user accounts, permissions, and access in Active Directory Respond to service desk tickets and ensure timely resolution within SLAs Support meeting room technology and AV equipment Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues) Document incidents, solutions, and procedures Qualifications Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) At least 1 years of onsite support and customer care is required Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: German (Native) AND English (fluent), French is a plus Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 1-2 years Department: User support functions Types of work contract: Independent subcontractor

Responsibilities

Provide onsite technical support for hardware, software, and network issues, including the maintenance of desktops, laptops, and mobile devices. Manage user accounts in Active Directory and resolve service desk tickets within established SLAs.