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Freelance Onsite PC Technician (m/w/d) first and second level support at EVERIENCE

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Office Applications, Office 365, Computer Setup, User Onboarding, Printer Support, Network Support, Firewalls, Switches, Connectivity, Technical Issue Escalation, Microsoft Entra ID, Azure AD Administration, ServiceNow, Ticketing, Incident Management

Industry

Information Technology & Services

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Key Responsibilities: Level 1 Support: End-user support for Office applications, particularly Office 365 Initial setup and deployment of new computers using internal tool - training will be provided Introduction and onboarding of users to company IT tools Printer support and troubleshooting Level 2 Support: Support for network-related topics: firewalls, switches, and connectivity Escalation point for more complex technical issues Qualifications Tools & Technologies: Microsoft Entra ID (Azure AD administration) ServiceNow for ticketing and incident management Use of company-specific deployment and support tools Essential experience/skills: Fluent in German and English Experienced in both Level 1 and Level 2 IT support Additional Information Location: Munich Workload: 5 days per week / 8 hours per day on client site support Freelance Valid working permit for Germany All our positions are open to people with disabilities

Responsibilities

Provide Level 1 and Level 2 support for end-users, including troubleshooting Office applications and network-related issues. Assist with the setup and deployment of new computers and onboarding of users to company IT tools.