Freelance Onsite PC Technician (m/w/d) first and second level support at everience Germany GmbH

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office 365, Microsoft Entra ID, ServiceNow, Level 1 Support, Level 2 Support, Network Troubleshooting, PC Deployment, Dutch, English

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Key Responsibilities: Level 1 Support: End-user support for Office applications, particularly Office 365 Initial setup and deployment of new computers using internal tool - training will be provided Introduction and onboarding of users to company IT tools Printer support and troubleshooting Level 2 Support: Support for network-related topics: firewalls, switches, and connectivity Escalation point for more complex technical issues Qualifications Tools & Technologies: Microsoft Entra ID (Azure AD administration) ServiceNow for ticketing and incident management Use of company-specific deployment and support tools Essential experience/skills: Fluent in Dutch and English Experienced in both Level 1 and Level 2 IT support Comfortable working autonomously (no backup needed) Additional Information Location: Amsterdam Freelance All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 2-5 ans Department: Fonctions support utilisateurs Type de contrat: Sous-traitance / Indépendant

Responsibilities

Provide first and second level technical support for end-users, focusing on Office 365 and hardware deployment. Handle network-related issues including firewalls and switches as an escalation point for complex technical problems.