Freelance Onsite Support Technician first and second level support (m/w/d) at EVERIENCE

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Environment, Office 2016, Office 365, Mobile Services, Mail Services, Collaboration Tools, MS Teams, Apple Environment, ITIL, Customer Service, Interpersonal Skills, Analytical Skills, Team Spirit, Organizational Skills, Independent Work, Pragmatic Approach, Hands-On Approach

Industry

Information Technology & Services

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... What if you were looking for a stimulating job in a caring and innovative company? 👉 Contact us at [email protected] Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal) Provide support for computer systems in case of hardware and software incidents Provide support for mobile devices (iPad, iPhone,) in case of software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Basic knowledge of Apple environment (iPhone) Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) Essential experience/skills At least 3 years of onsite support and customer care is required Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: English (fluent) Additional Information Sector: ALL Location: based in Dublin Workload: 5 days per week / 8 hours per day on client site support All our positions are open to people with disabilities

Responsibilities

Assist clients with first and second level support on workstations and mobile devices, including installations and troubleshooting. Provide excellent customer service while managing hardware and software incidents.