Freelance Onsite Support Technician (m/w/d) at EVERIENCE

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, OSS systems, IT infrastructure, ServiceNow, Incident management, Service request management, Change management, System performance monitoring, Technical documentation, Problem solving, Communication skills

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Provide technical support and troubleshooting for OSS systems and related IT infrastructure Manage incidents, service requests, and change management using ServiceNow Collaborate with cross-functional teams to resolve complex IT issues Monitor system performance and ensure optimal uptime Document technical processes and maintain a knowledge base Participate in IT projects and system upgrades when required Qualifications 2–4 years of experience in an IT Technician or similar technical role Experience with OSS systems is highly desirable Strong experience using ServiceNow Ability to work independently and solve problems efficiently Excellent verbal and written communication skills in English and Polish Availability to work on-site in Warsaw twice per week Additional Information Work Mode: On-site, 2 days per week All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 2-5 years Department: User support functions Types of work contract: Independent subcontractor

Responsibilities

Provide technical support and troubleshooting for OSS systems and IT infrastructure while managing incidents and service requests via ServiceNow. Collaborate with cross-functional teams to resolve issues, monitor system performance, and document technical processes.