Freelance Onsite Technician – 1st / 2nd Level Support at EVERIENCE

Coppell, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onsite IT Support, Windows Environment, Office 365, Azure, Entra ID, Apple Environment, Mac, iPhone, iPad, iTunes, JAMF, Hardware Support, Ticketing Tools, Customer Service, Communication Skills, Troubleshooting, Inventory Management

Industry

IT Services and IT Consulting

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting.. Job Description Technical Skills Required: Onsite IT support (1st / 2nd level) Windows environment, Office 365 Azure & Entra ID Apple environment (Mac, iPhone, iPad) iTunes JAMF (strong asset) Hardware support (PCs, Macs, printers, scanners…) Ticketing tools (ITIL) Main Responsibilities: Support to end-users on workstations and mobile devices Installation, replacement, relocation, and removal of IT equipment Troubleshooting hardware and software incidents Support for monitors, printers, scanners, and docking stations Receiving, inventorying, preparing, and installing IT equipment Providing clear and timely feedback to users and ensuring proper ticket updates Qualifications Expected Profile: Minimum 3 years of onsite support experience Excellent customer service and communication skills Ability to work independently and take initiative Organized, professional, and hands-on approach Additional Information 🕒 Working hours: 09:30–18:00 (1-hour lunch break, no support required) 📅 Mode: On-demand On-Site, One or Two day per week All our positions are open to people with disabilities Level of Experience: 2-5 years Department: User support functions Types of work contract: Independent subcontractor

Responsibilities

The technician will provide support to end-users on workstations and mobile devices, including installation and troubleshooting of IT equipment. Responsibilities also include inventory management and ensuring timely feedback to users.