Freelance Onsite Technician – 1st / 2nd Level Support (m/w/d) at EVERIENCE

Tainan, Tainan, Taiwan -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onsite IT Support, First Level Support, Second Level Support, Windows Environment, Office 365, Azure, Entra ID, Apple Environment, Mac, iPhone, iPad, iTunes, JAMF, Hardware Support, Ticketing Tools, ITIL

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Technical Skills Required: Onsite IT support (1st / 2nd level) Windows environment, Office 365 Azure & Entra ID Apple environment (Mac, iPhone, iPad) iTunes JAMF (strong asset) Hardware support (PCs, Macs, printers, scanners…) Ticketing tools (ITIL) Main Responsibilities: Support to end-users on workstations and mobile devices Installation, replacement, relocation, and removal of IT equipment Troubleshooting hardware and software incidents Support for monitors, printers, scanners, and docking stations Receiving, inventorying, preparing, and installing IT equipment Providing clear and timely feedback to users and ensuring proper ticket updates Qualifications Expected Profile: Minimum 3 years of onsite support experience Excellent customer service and communication skills Ability to work independently and take initiative Organized, professional, and hands-on approach Fluent in English and Mandarin Additional Information 🕒 Working hours: 09:30–18:00 (1-hour lunch break, no support required) 📅 Mode: Doctor's Day On-Site, One or Two day per week 🗣 Required languages: Fluent English and Mandarin All our positions are open to people with disabilities Level of Experience: 2-5 years Department: User support functions Types of work contract: Independent subcontractor

Responsibilities

The main responsibilities involve providing technical support to end-users for workstations and mobile devices, including installation, replacement, and troubleshooting of hardware and software incidents. This also includes managing IT equipment inventory and ensuring timely ticket updates and user feedback.