Freelance Zendesk Expert - AI Trainer at Mindrift

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

35.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Zendesk, AI Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi-brand Setup, Complex Reasoning, Technical Skills, Collaboration, Problem Solving

Industry

Business Consulting and Services

Description

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Review pre-generated intents and transform them into a logical sequence of agent steps; Define a test case: dialogue flow (user request, intermediate steps, agent’s final response); Create a Golden Path: the optimal sequence of tools the agent should invoke; Write User Agent instructions to ensure consistent and correct automated behavior. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications. You hold a Bachelor’s or Master’s Degree in Business Administration and/or any relevant area. You have a minimum of 3 year of professional experience, including Zendesk admin/configuration: Setting up ticket forms, triggers, macros, and automation; Managing groups, roles, and permissions; Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup). Your level of English is advanced (C1) or above. You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? Get paid for your expertise, with rates that can go up to $35/hour depending on your skills, experience, and project needs. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.

Responsibilities

As a Zendesk Expert, you will review pre-generated intents and transform them into logical sequences for agents. You will also define test cases and create optimal sequences for agent tools.