RICHMOND (BC), SLC (UT), WEST BEND (WI), OR ANY STATE OR PROVINCE WHERE GRAYMONT OPERATES

Graymont is seeking a Freight and Pricing Administration | Business Process Manager based in any state or province where Graymont operates. Reporting to the Director of Logistics and Customer Service, North America, the Freight and Pricing Administration /Business Process Manager will lead a high performing team to deliver exceptional customer service, focusing on freight payables, pricing set-up, and invoicing services across North America. This role requires strong JD Edwards expertise, exceptional analytical skills and proactive process improvement capabilities, coupled with a proficiency in cross-functional collaboration.
In conjunction with the Customer Service Manager, this position plays a critical role in managing Graymont’s Order to Cash (O2C) business processes, ensuring operational efficiency through continuous process improvement, system enhancements, key performance indicators and compliance through end-to-end analysis and control implementation. The position also focuses on delivering effective solutions to complex challenges while cultivating long-term customer loyalty.

KEY REQUIREMENTS

• Education: Bachelor’s or associate degree in Business Administration or a related field.
• Technology Requirements: A high level of expertise in JDE Transportation and Advanced Pricing modules is mandatory. Proficiency in business process tools such as Cognos and MS Office, as well as experience with a CLM tool, such as Salesforce, would be an asset. A willingness to learn additional software packages is also essential.
• Professional Experience: Minimum of 5 years in commercial, finance, supply chain, analytics, customer service or JDE freight/pricing administration experience, preferred.
• Required Experience: Experience in driving continuous improvement, change management and business process improvement. Proven ability to collaborate with business stakeholders to identify process improvement opportunities and work with IT to design solutions that drive efficiency across finance, procurement, inventory, and supply chain operations.
• Travel Component: Ability to travel within North America, with an estimated travel requirement of approximately 20% of the time.

WHO WE ARE

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.
Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.
To learn more about the employment experience at Graymont, click here.
If you’re interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

• Foster a culture of continuous improvement and exceptional customer service; collaborating with stakeholders, the Freight and Pricing Administration/Business Process Manager will lead opportunities for improvement, identifying system enhancements and process improvements to further simplify workflows to improve efficiency, productivity, data integrity, service delivery and customer satisfaction, while reducing errors.
• Gathers and documents business requirements and works with the Graymont IT team and stakeholders (sales, finance, logistics, others) to develop and implement JD Edwards ERP solutions along with the associated upstream and downstream business processes, standard operating procedures and work instructions.
• The Freight and Pricing Administration /Business Process Manager is the crucial business process owner in the following Order to Cash activities:
  o Identifying, validating, prioritizing and implementing JDE system or process enhancements in conjunction with Customer Service Manager, Asia Pacific Team and IT.
  o Development of O2C process intelligence (metrics and reporting). Leveraging data and analytics to generate actionable insights for further streamlining invoicing, pricing and freight management activities, as well as improving customer satisfaction.

o Responsiveness to O2C issues facing the user community; develop and manage business process support team activities.

• Manage and supervise all freight and pricing entry processes as well as invoicing processes; Assures the timely and accurate entering and maintenance of all credit/debit orders, freight rates, pricing and accessorial charges and adjustments in JDE and in conjunction with customer specified 3rd party platforms. Manage freight reconciliation G/L requirements, and month end close obligations for North America. Perform and coordinate back-up support activities as necessary.
• Manage the annual North American price increase process, ensuring timeliness, accuracy, efficiency, and consistency in price change uploads.
• Provide general pricing support including system support, billing errors and ad-hoc reports for stakeholders; In conjunction with internal stakeholders, investigate and resolve complex customer service and invoicing issues. Act as a liaison between invoicing/pricing teams and other functions, continuously improving processes and ensuring timely issue resolution; provide training, guidance and support across the business on compliance, documentation and processes related to the areas of order management, pricing, freight and invoicing.
• Recruit, lead, coach and develop invoicing team members, empowering them to make informed decisions and provide growth opportunities based on performance metrics and competency and evaluate invoicing staff performance according to best-in-class practices and metrics.
• Establish service levels and requirements for the team. Build and maintain strong customer relationships by addressing complex issues and escalations and by working with the sales team to define and provide value-added services.
• Ensures adherence to quality standards, service level agreements, and compliance requirements; making certain internal stake holders, customer and carrier questions and problems are addressed and resolved in a timely and accurate manner; processes are reviewed for further enhancement and streamlining and quality assurance methods are implemented to ensure consistent and high-quality service delivery.
• Ensure rigorous internal controls. Interface with internal and external auditors: Manage regular internal audits and maintenance of payables and invoice activities. Facilitate and respond to external audit inquiries and interface with internal and external auditors on the implementation of necessary corrective actions.
• Develop and monitor key performance indicators (KPIs) to assess the effectiveness of the department and processes. Partner with IT to leverage data and analytics to generate actionable insights, recommendations, and solutions to create business improvements.
• Working closely with Sales and Logistics, optimize billable freight to payable freight ratio to ensure margins are protected and enhanced and that freight pricing strategies are identified to improve profitability.
• Promotes a positive safety culture through leadership by example; performs all work activities following all relevant safety policies and procedures.