Your tasks:

• Optimal customer support and advice in day-to-day business
• Order acceptance and verification of all shipment and order-related data and documents for feasibility and cost-effectiveness.
• Handling of transport orders and freight space bookings with shipping companies, subcontractors, and DSV branches/partners overseas, as well as DSV internal service providers, in accordance with DSV system and process specifications, up to and including file closure.
• Compliance with country-specific and customer-specific regulations
• Customs documentation independently or in cooperation with the customs department
• Correct use of all approved applications for sea freight
• Handling operational customer inquiries and resolving irregularities and complaints
• Escalation management according to specifications
• Quality responsibility in accordance with DSV internal guidelines, as well as compliance with/adherence to predefined processes/KPIs, IOPs, and SOPs.
• Support in creating customized IOPs and SOPs
• Independent invoicing of transport orders and processing of incoming invoices in accordance with DSV guidelines.
• Building and expanding customer relationships
• Coordination, price calculation, offer preparation according to DSV guidelines, and acquisition of existing and new customers to secure and expand business.
• Customer visits with superiors and members of the sales team
• Commercial and administrative tasks as instructed by the supervisor
• Compliance with the DSV Code of Conduct
• Further development and use of various IT systems in the area of ​​Process and People Services, such as ticketing systems, document management systems, digital personnel files, master data tools, Power BI, and Microsoft Office 365.
• Compliance with and development of defined SLAs and KPIs for one's own area
• Responsibility for one's own team of employees within one or more divisions, as well as responsibility for representing the areas of other colleagues.
• Preparation of employment contract documents, certificates and hearing forms for the co-determination bodies.
• Participation in projects in the areas of digitalization, automation and service transformation.
• Advising stakeholders on processes, standards and guidelines within the P&O service portfolio