About the job

Warehouse Operations Manager

Location: Ayelsford, Kent

Salary: £60,000 - £68,000 + package

Loom Talent is partnering with a national 3PL and fulfilment business to appoint an experienced Warehouse Operations Manager to take ownership of day-to-day operational performance within a busy logistics environment.This is a role for someone who enjoys being close to the operation. Someone who can look at a set of KPIs, understand what is driving performance, identify where things need to change and then take the team with them.It's a great opportunity for an established Operations Manager who is ready for a role with greater responsibility, visibility and influence.

What will you be doing?

• Your responsibilities will include:Leading, coaching and developing operational managers and warehouse teams.
• Taking ownership of daily warehouse performance, service levels and productivity.
• Setting clear expectations around operational KPIs and holding teams accountable for delivery.
• Analysing performance data to identify trends, issues and opportunities for improvement.
• Driving improvements across productivity, labour utilisation, processes and service.
• Ensuring effective resource and labour planning across the operation.
• Working closely with customers and internal stakeholders to ensure service expectations are consistently achieved.
• Identifying operational issues quickly and implementing practical, sustainable solutions.
• Supporting the implementation and optimisation of WMS and operational processes.
• Maintaining high standards of health & safety, compliance and operational discipline.
• Building a positive, engaged and performance-focused culture.
• Developing future leaders and creating a strong internal talent pipeline.
• Working collaboratively with HR, transport, engineering, IT and other support functions.
• Supporting wider operational projects and initiatives as the business continues to develop.
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What are we looking for?

• We're looking for an experienced manager who understands the pressures and complexity of delivering outstanding service in a fast-moving logistics environment.You'll ideally have:Proven experience leading a sizeable warehouse or logistics operation.
• A strong background within 3PL, contract logistics or fulfilment.
• Experience managing operational managers and large warehouse teams.
• A strong understanding of warehouse KPIs, productivity and labour performance.
• A track record of delivering measurable operational improvements.
• Experience working in a customer-focused environment with demanding service levels.
• Good knowledge of WMS, inventory and warehouse processes.
• Strong people leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• A data-driven approach to operational decision making.
• A hands-on and visible leadership style.
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What's in it for you?

This is an opportunity to join a growing national logistics business where your contribution will be highly visible. You'll have the scope to make a genuine impact on operational performance, develop a strong team around you and play an important role in the continued evolution of the operation For the right person, it's a role that can provide significant responsibility and genuine career progression.