Full job description

Freight/Logistics Coordinator

Our client is a specialist freight forwarder providing time-critical European road transport and worldwide air freight solutions to businesses across a range of sectors.

Due to continued growth, they are seeking a Road Freight Sales & Customer Service Executive to join their dedicated operations team, supporting customer relationships and delivering high-quality freight solutions.

• On-call: Remote weekend on-call duties required after training, approximately 1 weekend every 2 months, with additional payment provided.
• Annual leave: 23 days plus bank holidays. Bank holiday working paid at double time with an additional day in lieu.
• Benefits: Workplace pension scheme and Employee Assistance Programme for employees and immediate family members.

Position Overview

The Customer Service/Sales Advisor will support customers with time-critical European transport solutions, managing enquiries, sourcing transport options, and maintaining strong relationships with clients and suppliers.

Key responsibilities include:

• Responding to customer enquiries via telephone and email, providing accurate freight quotations and solutions.
• Liaising with UK and European transport partners to secure competitive pricing and reliable transport options.
• Managing shipments from enquiry through to delivery, ensuring accurate documentation and communication.
• Building relationships with new and existing customers to encourage repeat business.
• Negotiating with customers and suppliers to achieve the best commercial outcomes.
• Maintaining accurate records and updating internal systems.
• Supporting customs requirements and wider operational activities where required.

Position Requirements

• Experience within a fast-paced sales, customer service, or freight environment.
• Confident telephone manner with strong communication and relationship-building skills.
• Excellent negotiation skills with customers and suppliers.
• Proactive, enthusiastic, and commercially driven approach.
• Strong attention to detail and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and web-based systems.