Freight Solutions Coordinator at Team Global Express

Dry Creek, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

33.1189

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Freight coordination, Logistics, Transport operations, Customer service, Problem-solving, Attention to detail, Transport management systems, Microsoft Office, Communication, WHS practices, Scheduling, Stakeholder management, Salesforce, Team management

Industry

Truck Transportation

Description

We are seeking an experienced Freight Solutions Coordinator to join our Dry Creek SA depot on a full-time basis. This role involves coordinating freight movements to ensure customer requirements are met safely, on time, and efficiently. A strong focus on service excellence is essential, along with building positive relationships with both internal and external stakeholders to support exceptional customer experiences and business growth. About the role: Full time, permanent Monday to Friday from 11AM to 730PM Hourly Rate - $33.1189 plus Super, plus 17.5% shift loading What you’ll do Manage the scheduling and coordination of freight across multiple modes to meet operational and customer requirements. Work closely with drivers, depot staff, and external providers to ensure freight is moved safely and within required timeframes. Monitor freight movements, track progress, and proactively resolve any issues that may impact service delivery. Ensure all customer calls, enquiries, and emails are actioned and responded to in a timely manner to enhance the customer experience. Assist with the identification, investigation, and resolution of operational or service issues. Use systems, tools, and resources to capture and share accurate information for effective communication and reporting. Support continuous improvement initiatives and contribute to a safe, efficient, and customer-focused working environment. Assist with other duties as assigned and required. Manage customer collection. Attend to phone calls from customers coming to collect freight. Salesforce experience or ability to learn. Manage and work as part of team of 3-4 employees. What you’ll bring Previous experience in freight coordination, logistics, or transport operations. Strong customer service skills and ability to build positive relationships. Ability to thrive in a fast-paced operational environment. Strong problem-solving skills and attention to detail. Proficiency in using transport management systems and Microsoft Office applications. Requirements: Experience in logistics, transport, or freight coordination – Preferred FL licence required Drivers licence Strong problem-solving and organisational skills Excellent communication and customer service skills Ability to work under pressure and manage competing priorities Basic computer skills (Microsoft Outlook, Excel, and freight systems) Knowledge of WHS practices within transport/logistics. What we offer: Our Brand: Team Global Express was listed as one of LinkedIn's Top Companies of 2023 in Australia. Staff Discounts: Enjoy various benefits from Coles Express, G'Day Rewards, Officeworks, Hertz, and more. Well-Being: We offer free well-being and mental health services to all employees. If you are a motivated and solutions-focused individual looking to grow your career in freight and logistics, we encourage you to apply today. Top of Form About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/. Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

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Responsibilities

Manage the scheduling and coordination of freight across multiple modes to ensure safe and timely delivery. Act as the primary point of contact for customer collections and resolve operational issues in collaboration with drivers and depot staff.