SoloProtect is looking for an ambitious, French-speaking Account Manager to join our growing UK-based team and take ownership of our client partnerships across France. This is more than just a job - it’s your chance to build a rewarding career, take ownership of accounts, and be part of a scaling company where your ideas and actions will directly shape our success.
If you’re driven by building strong client relationships, solving real-world challenges, and being a key player in a growing business, we want to hear from you!

REQUIREMENTS:

• Fluency in French and proficiency in English.
• Proven experience in account management, client retention, or customer success.
• Experience managing tenders, contract renewals, and framework agreements.
• Demonstratable experience in identifying and mitigating customer cancellation risks.
• Strong relationship-building and influencing skills across various levels of an organisation.
• Excellent communication skills (written, verbal, and presentation).
• Proficiency with CRM systems and Microsoft Office.
• Strategic thinker with a proactive, solutions-focused mindset.
• Flexibility to travel for client meetings when required.

• Be a Trusted Partner: Build and maintain strong, trusted relationships with key clients through regular meetings, account reviews, and proactive engagement.
• Drive Growth: Identify opportunities to expand our products and services and collaborate with Business Development Managers to secure additional business.
• Lead Contract Renewals & Tenders: Understand client objectives and craft tailored proposals that align our solutions with their goals.
• Prevent Customer Cancellations: Identify risks early and implement strategies to retain customers long-term.
• Customer Retention: Design and deliver retention plans that address evolving client needs with proactive solutions.
• Problem Solving: Anticipate client challenges and resolve them swiftly to exceed customer satisfaction.
• Strategic Influence: Identify and engage decision-makers, influencers, and key stakeholders to strengthen and expand relationships.
• Own the Customer Journey: Be the customer’s voice internally and our brand’s ambassador externally, ensuring seamless service.