FRENCH BILINGUAL CLIENT SERVICE SPECIALIST (24 MONTHS)

Job ID:
233252
Posting status:
Open
Organization:
Legal Aid Ontario
Division:
Customer Service / Customer Associates
City:
Any City
Position(s) language:
English
Job term:
8 Temporary - 24 months
Job code:
LA/004 - Legal Aid
Salary:
$56,039.30 - $64,964.89 Per year
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

REQUIRED SKILLS & EXPERIENCE

• Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems
• Ability to efficiently elicit and process the necessary information from a diverse clientele, reasoning out and making sound judgements around eligibility
• Excellent verbal and written communication skills with a demonstrated aptitude for interviewing
• Knowledge of the larger social justice network in which LAO operates
• Proficiency with Microsoft Office Software
• Experience in supporting clients in an online chat environment is considered an asset
• Demonstrated Proficiency in oral and written French (as well as English), selected candidates will be tested)

ADDITIONAL REQUIREMENTS:

A dedicated computer system with all required software will be provided to successful candidates throughout their employment, including an Ethernet cable that will need to be connected to an employee provided high-speed home internet connection.

Sufficient actual bandwidth must be available during business hours in addition to any personal use in the home. Minimum employee home internet requirements include:

• Supported: Cable, DSL and Fibre
• Not Supported: LTE, Satellite or Wireless
• Recommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload: 20 Mbps
• Actual required speeds during business hours: Download: 25 Mbps/Upload: 10 Mbps

The candidate’s existing internet provider and package will be validated during the pre-screening process, based on the physical address provided for the candidate’s remote work location. In some cases, employee internet speeds may need to be increased in order to meet business needs.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details