French Bilingual - Customer Service Representative - Sales, Level II at Olympus Corporation of the Americas
Richmond Hill, ON L4B 4B3, Canada -
Full Time


Start Date

Immediate

Expiry Date

24 Apr, 25

Salary

0.0

Posted On

24 Jan, 25

Experience

1 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

JOB DESCRIPTION

Richmond Hill, Ontario - The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee’s or applicant’s race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

APPLICANTS WITH DISABILITIES:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Servic

Responsibilities
  • Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
  • Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
  • Maintain a minimum of 98% “error free” cases
  • Order Entry and Order Confirmations
  • Pricing Issue follow-ups
  • EDI/GHX Order Management
  • Credits and Return Requests
  • Order inquiry requests
  • End of day Sales reporting
  • Specialize tasks would include the following based on sales division/ERP System:
  • Chemical Invoicing o Integration Order updates
  • Pending Approval order follow-up
  • ETA updates to customer
  • Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
  • Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
  • Ensure daily KPI’s expectation are met or exceeded.
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
  • Offer continued support and timely follow up.
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
  • Perform other related duties and/or work as assigned.
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