COMPANY BIO

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

REQUIRED SKILLS & EXPERIENCE

• Excellent communication and interpersonal skills for dealing with clients, lawyers and other stakeholders with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made.
• Excellent verbal and written communication skills and presentation skills.
• Well-developed interview and client service skills.
• Ability and willingness to appear in court to assist eligible clients.
• Proven ability to learn and adapt to new or modified policies and procedures.
• Demonstrated commitment to client service and relationship building skills.
• Possess experience with all types of law and some knowledge of relevant legislation such as the Criminal Code of Canada, the Family Law Act and the Child Youth and Family Services Act.
• Possess significant knowledge of LAO priorities, policies and procedures.
• Ability to maintain detailed functional and theoretical knowledge of legal aid application processing rules and procedures including financial principles and LAO policies and practices.
• Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures and standard formats and to submit files and appropriate documentation to area office staff for processing.
• Demonstrated ability to use latest communication technologies.
• Intermediate to advanced computer skills, including familiarity and competence with proper maintenance of client and computer information databases. Experience with Legal Files Access and Peoplesoft would be assets.
• Must have intermediate knowledge of Microsoft Office applications including Outlook, Word, Excel, PowerPoint and Adobe.
• Demonstrated fluency in both French and English.

EQUITY STATEMENT

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Please refer the Job description for details