JOB DESCRIPTION

Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

APPLICANTS WITH DISABILITIES:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Servic

• Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
• Action requirements as outlined in departments reports.
• Maintain individual and departmental KPI performance including but not limited to:
• Adhering to all response time commitments,
• Maintain a minimum of 98% error free actions,
• Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios,
• Support and manage product order allocation processing,
• Project order management as requirements are set forth by the project management team,
• Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests.
• Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
• Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end-to-end sales process.
• Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
• Minimal travel may be required and as directed by leadership.
• Perform other related duties and/or work as assigned.