REQUIRED SKILLS

• Have an understanding of the automotive dealership environment
• Professional communication (written and spoken) and negotiation skills
• Excellent interpersonal skills
• Able to listen closely with attention to detail
• Analytical and organizational skills, process-oriented approach
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
• Computer proficiency
• Typing skills (at least 35 WPM) – take a free typing test!(direct link to test: www.typingtest.com)

ELIGIBILITY REQUIREMENTS

• Fluency in French and English (spoken and written)
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Able to work Monday - Friday, 8 a.m. - 5 p.m. Central time (9 a.m. - 6 p.m. Eastern time)
• Note: This role works some U.S. holidays and is off on some Canadian holidays
• Must be able to stick to the schedule reliably

REMOTE WORK REQUIREMENTS

• Wisconsin resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

THE REMOTE EXPERIENCE

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

• Serve as an expert consultant to dealership service managers on warranty administration and service operations
• Provide excellent customer service
• Analyze and identify warranty waste-reduction areas
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
• Support the client’s brand quality managers and engineering teams
• Deliver services that meet quality and productivity goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude