French Customer Service Advisor – Consumer Benefits Leader at Flowdesk

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, Customer Service, Active Listening, Upselling, Empathy, Multi-system Navigation, Professional Communication, Goal-oriented Mindset

Industry

Financial Services

Description

Role Overview Are you fluent in French and looking for an opportunity to grow your career with a world-leading company in consumer benefits and incentive solutions? We are seeking French-Speaking Customer Service Advisors to support a premium project in Braga, Portugal. In this role, you will be the voice of a global company that operates in over 30 countries, helping millions of people improve their daily lives through customized meal subsidy and employee benefit programs. This position begins with a 6-month contract and offers excellent opportunities for development. Key Responsibilities Customer Guidance: Guide clients through various inquiries via inbound and/or outbound calls, providing clear, valid, and accurate answers with a warm and professional approach. Financial & Solutions Support: Assist clients by addressing questions regarding their saving-goals objectives and food benefit utilization. Upselling & Growth: Present and promote alternative service contracts, utilizing upselling skills to match choices that best suit the interests of the client. Information Management: Maintain reliable data, ensuring complete, valid, and high-quality information is delivered using the right internal methods and platforms. Requirements & Profile Needed Languages: Native or proficient level of French (written and spoken) with professional communication skills. Location: Must currently reside in or around Braga, Portugal. (Please note: The client does not provide a relocation package; candidates must be local). Skills: Strong active listening, goal-oriented mindset, empathy, and comfort navigating multi-system platforms. Work Schedule & Hybrid Path Schedule: Monday to Friday (Enjoy your weekends completely free on Saturday and Sunday!). Working Hours: Rotational shifts scheduled between 07:00 AM and 07:00 PM. Work Model: Starting on-site with a clear pathway to a Hybrid work model based entirely on your individual performance milestones. Compensation & Financial Benefits We offer a stable, fully compliant package tailored according to Portuguese labor market standards: Base Salary Structure: A fixed monthly base salary distributed over 14 months per year. Food Allowance: A dedicated daily meal subsidy allowance paid for every working day. Full initial training provided from day one to ensure you master the consumer benefits portfolio. Experience working for a highly visible global leader that prioritizes creating opportunities, moments of joy, and long-term professional development.

Responsibilities

Provide professional guidance to clients via inbound and outbound calls regarding meal subsidies and employee benefit programs. Manage client data and utilize upselling skills to promote alternative service contracts.