French Customer Service Advisor – FinTech Sector, Athens (Hybrid) at Job Squad

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Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, MS Office, Phone Handling, Active Listening, Customer-Oriented Mindset, Communication Skills, Multitasking, Prioritisation, Time Management, Team Player

Industry

Human Resources Services

Description

About Athens Athens is a vibrant European capital where ancient history meets modern international business. With over 300 days of sunshine per year, stunning views of the Acropolis and a lively expat community, the city offers the perfect balance between professional development and Mediterranean lifestyle. Enjoy affordable living, beautiful beaches nearby, excellent cuisine and a dynamic social scene. Athens is an ideal destination for French-speaking professionals who want to build an international career in the financial technology sector. You need an EU passport to apply. Click here to read more about Athens. The job As a French Customer Service Advisor in the FinTech sector, you will support customers of a leading French online payment institution serving freelancers and SMEs. You will deliver timely, accurate and professional support via phone and email while ensuring excellent service standards and high customer satisfaction. This role follows a hybrid work model. Work from home may be temporarily approved depending on performance and business needs. At any time, you may be required to return fully to the office. A dedicated home office space and sufficient internet speed are required for remote work. Your daily work will include Managing incoming calls and emails Identifying and assessing customers’ needs Building sustainable relationships of trust through clear communication Providing accurate and complete information using internal tools Meeting individual and team targets Recording customer interactions and maintaining documentation Following internal procedures, compliance guidelines and policies Working in rotational shifts between 06:00 and 22:00, Monday to Sunday We offer Indefinite contract 14 salaries per year Monthly performance bonus up to 10% 2 weeks of in-house training plus nesting and practice period Private health insurance including dental and optical care Mobility programme Flight ticket refund of 300 EUR within the first month One month shared accommodation support Rent allowance assistance Daily meal voucher via Mastercard Free gym access, well-being activities and rooftop cinema with Acropolis views Regular employee events A challenging and international working environment Your qualifications Native or near-native French (clear native accent) Good command of English Strong MS Office skills Excellent phone handling and active listening abilities Customer-oriented mindset Strong communication skills, written and spoken Ability to multitask, prioritise and manage time effectively Team player If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters are happy to assist you.

Responsibilities

The advisor will manage incoming calls and emails, identifying customer needs and building trust through clear communication while providing accurate information using internal tools. Daily tasks also involve meeting targets, recording interactions, and adhering to internal procedures and compliance guidelines.