French Customer Service for Digital Bank - Athens, Fully Paid Relocation at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, French language, English language, Problem-solving, Banking, Finance, Digital services, CRM software, Digital banking platforms, Communication skills, Organizational skills, Attention to detail

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Digital Bank based in Athens. This position comes with a fully paid relocation package, providing a seamless transition to live and work in the vibrant city of Athens. In this role, you will be a key point of contact for French-speaking customers, delivering exceptional service and resolving inquiries related to digital banking products and services. Your expertise will contribute to the bank's commitment to innovation and customer satisfaction. Responsibilities Provide outstanding customer service in French for digital banking customers Assist clients with inquiries related to accounts, transactions, digital products, and security concerns Resolve customer issues promptly and professionally, ensuring a positive banking experience Maintain accurate records of customer interactions in the CRM system Collaborate with internal teams to facilitate smooth resolution of complex cases Stay informed about digital banking trends, products, and regulatory requirements Support continuous service improvement through customer feedback and insights Fluency in French and English with excellent communication skills Strong customer service orientation with a focus on problem-solving Experience in banking, finance, or digital services customer support is preferred Ability to adapt quickly and thrive in a dynamic, technology-driven environment Detail-oriented with strong organizational skills Willingness to relocate to Athens; fully paid relocation assistance provided Familiarity with CRM software and digital banking platforms is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

Provide outstanding customer service in French for digital banking clients while resolving inquiries regarding accounts, transactions, and security. Maintain accurate records in the CRM system and collaborate with internal teams to facilitate the resolution of complex cases.