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French Customer Service for Telecommunications Giant - Athens, Greece at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, Customer service, Troubleshooting, Billing, Technical support, CRM, Communication, Problem-solving, Organizational skills, Detail-oriented

Industry

Holding Companies

Description

Mercier Consultancy is proud to present an exceptional opportunity for a French Customer Service Representative to join a leading Telecommunications Giant, with relocation to Greece. In this pivotal role, you will provide top-tier support to French-speaking customers, addressing their inquiries and resolving issues related to telecommunications services. Your proficiency in French will be essential in delivering clear and effective communication, ensuring a seamless customer experience. You will play a significant role in maintaining the company's reputation for outstanding service in a dynamic and fast-paced environment. Responsibilities Provide excellent customer service in French regarding telecommunications products and services Assist customers with troubleshooting, service inquiries, billing questions, and technical issues Resolve customer complaints efficiently and with professionalism Keep accurate records of customer interactions in the CRM system Work closely with technical teams to address complex issues Stay up-to-date with industry trends and company products Participate in relocation process and adapt to working in Greece Fluency in French and English with excellent verbal and written communication skills Willingness and ability to relocate to Greece Strong customer service skills and a problem-solving mindset Previous experience in telecommunications or related customer service roles is preferred Ability to work in a fast-paced and evolving environment Detail-oriented with strong organizational skills Comfortable using customer support software and CRM platforms Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

Provide high-quality customer support in French for telecommunications products and services. Resolve customer inquiries, billing issues, and technical complaints while maintaining accurate records in the CRM system.