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French Customer Support for Jewelry company - Remote In Athens at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Proactive Attitude, CRM Software Familiarity, Luxury Products Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries. Key Responsibilities Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat. Assist customers with inquiries related to jewelry products, orders, and company policies. Resolve customer issues and complaints efficiently to maintain high levels of satisfaction. Accurately document customer interactions and feedback in our CRM system. Collaborate closely with the sales and product teams to ensure exceptional service delivery. Stay informed about the latest jewelry trends, collections, and industry developments. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service or retail, particularly in the luxury goods sector, is advantageous. Strong communication and interpersonal skills with a focus on building customer relationships. Excellent problem-solving abilities and a proactive attitude. Familiarity with customer service software and CRM tools is a plus. Ability to work independently while collaborating effectively with a remote team. A genuine interest in jewelry and luxury products. Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide dedicated customer support to French-speaking clients through various channels. Assist customers with inquiries related to jewelry products, orders, and company policies.