French Customer Support Specialist at Crescendo.ai

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, English Communication, Active Listening, Problem Solving, Multitasking, Technical Support, Customer Relationship Management, Email Support, Chat Support, Phone Support

Industry

technology;Information and Internet

Description

Role Details Location: San Pedro Sula or Tegucigalpa Training Schedule: Monday – Friday, 10:00 pm – 7:00 am | Weekends off Type of Support: Inbound calls, emails, and chat Work Schedule: Monday – Friday, 10:30 pm – 7:30 am | Weekends off Contract Duration: Full Time Expected Start Date: June 4, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role We're looking for Customer Support Specialists who are passionate about transforming the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. The partner is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep, and behavior monitoring are just the beginning. The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real-time and how to keep their best friend in good shape. That's the future we're building at the company. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, the partner could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together What You’ll Do: Provide friendly, fast customer support through chat, email, and phone Help customers troubleshoot the smart collar, the mobile app, and connectivity issues Walk users through setup, device pairing, GPS/LTE behavior, activity insights, and product features Investigate issues, analyze recurring problems, and document clearly Process customer requests, escalate when needed, and follow internal workflows Build strong customer relationships that promote trust and retention Use scripts, knowledge bases, and product guidelines to provide accurate answers What We Expect From You: You love dogs and care about helping dog parents keep them safe 1+ years of customer support experience Strong English communication skills (C1/C2 preferred) Tech-comfortable: able to learn device behavior, app flows, troubleshooting steps, and connectivity basics Ability to stay calm and professional in tough situations Adaptable and comfortable working in a fast-paced environment A metrics-driven mindset (response time, quality, resolution rate) Solid active listening and problem-solving skills Comfortable working on a computer and multitasking across tools What You’ll Get In Return: Hybrid working arrangements Competitive base salary Generous paid time off Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Access to free posture-based fitness workouts from home, paid Sabbatical Leave Training and professional development opportunities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Responsibilities

Provide fast and friendly customer support via chat, email, and phone to help users with smart collar and app troubleshooting. Investigate recurring issues, document findings, and guide users through device setup and connectivity features.