French Customer Support Specialist

at  HubSpot

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat and web solving product related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their business. Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that makes HubSpot Support a diverse and unique place to work.
We’re a hybrid team, with this role being open in our Dublin office, Berlin office, remote or flex in Germany or Ireland.

WE ARE LOOKING FOR PEOPLE WHO:

• Are fluent in English and French
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Demonstrate a strong customer first mentality and enjoy helping others by adding longterm value
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
• Are seeking to receive regular feedback and coaching, to help you learn and grow in your role
• Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries
• Enjoy building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
  We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
  If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
  Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

• Apply business acumen to our customer situations to proactively identify challenges and opportunities
• Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
• Utilize the full potential of support resources and tools independently, and make sense of new and technical information
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better
• Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
• Be a role model and trusted advisor on the team showcasing customer first mindset and taking ownership of even the most complex and sensitive issues