We’re looking for an

FRENCH/ ENGLISH BILINGUAL CUSTOMER EXPERIENCE TEAM CAPTAIN

to assist us in revolutionizing the way our Service Department creates an experience for our customers. This results-oriented person needs
to be able to understand call center coordination and scheduling and be part of a team chosen to create the new architecture that will
provide the best possible customer service experience in today’s new reality.
The right person will have a contagious passion for creating WOW customer experiences and is able to inspire their team to achieve
great results. This leadership position does require someone who is fully Bilingual in English and French. This position is be based from our location in Bowmanville, Ontario.
If you are an exceptional & inspiring leader … THEN WE COULD BE THE WORK PLACE FOR YOU!

• Check in /communicate with customers to help resolve their claim/issues.
• Address and close open claims efficiently and in a time sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.