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French Speaking Costumer Service Representative at Mercier Consultancy MD

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Support, Customer Satisfaction, Customer Experience, Problem-Solving, Active Listening, Attention To Detail, Phone Etiquette, Communication Techniques, CRM Tools

Industry

Business Consulting and Services

Description

Job Description: This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Your day-to-day responsibilities will include: 📞 Handling customer interactions with efficiency and empathy. 🛠️ Providing tailored solutions to meet customer needs. 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette. If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 🚀 We’re Hiring Talented People! 🌟 Fresh Grads & Dropouts are welcome to apply! 🎓 🔑 What we’re looking for: ✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧 ✅ Strong skills in Customer Service & Customer Support 🤝 ✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯 ✅ Problem-solving, active listening, & attention to detail 👂💡 ✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️ ✅ Flexibility with night & overnight shifts is essential 🌙 ✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Responsibilities

The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day tasks include handling customer interactions with efficiency and empathy and providing tailored solutions to meet customer needs.