French Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Cascais, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

930.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Support, Analytical Troubleshooting, Financial Compliance, Omnichannel Communication, Digital Wallet Knowledge, Payment Processing, Technical Troubleshooting, KPI Management

Industry

Business Consulting and Services

Description

Launch your professional journey in the rapidly expanding financial technology sector! We are actively seeking motivated French-Speaking Customer Success Specialists to join our main operational center in Lisbon, Portugal. In this role, you will represent a globally recognized leader in digital payment solutions, serving as the essential link for users navigating financial platforms. This is an incredible opportunity to build a sustainable corporate career in Fintech while immersing yourself in the culture of Portugal's dynamic capital. Your Core Responsibilities In this role, your daily contributions go far beyond basic customer support. You will be instrumental in guiding users through the digital payment landscape, ensuring every transaction is smooth and secure. Omnichannel Customer Care: Support French-speaking users via phone, email, and chat regarding digital wallets, identity verification, and payment processing. Analytical Troubleshooting: Take charge of complex billing inquiries and technical platform glitches, delivering swift and precise solutions. Security & Compliance: Strictly follow financial safety protocols and regulatory standards to protect confidential data and confirm transaction validity. Global Collaboration: Coordinate with an international team, utilizing your English skills to connect with internal technical experts and management. Performance Metrics: Consistently achieve performance targets (KPIs) to maintain premium service standards and foster brand loyalty. Candidate Profile We value a strong work ethic, dependability, and excellent communication skills above all else. No prior fintech or financial services experience is necessary, as we provide a comprehensive, fully paid training program to set you up for success. Minimum Requirements: Language Skills: Native or near-native fluency in written and spoken French, paired with an upper-intermediate level of English (minimum B2) for internal communication and training. Growth Mindset: A strong desire to learn and establish a long-term career path within the digital finance sector. Professional Dependability: A punctual, reliable team player dedicated to supporting both colleagues and customers. Tech Savviness: Comfort working with multiple software systems and a natural ability to adapt to new digital tools. Compensation, Perks & Benefits We provide a highly structured and competitive rewards package designed to support your financial and professional well-being: Base Salary: €930 gross per month, distributed 14 times a year (which includes the standard local summer and Christmas bonus allocations). Attendance Bonus: An extra €65 gross monthly incentive for excellent punctuality and reliability. Meal Allowance: €7.63 per working day, provided via a dedicated corporate meal card. Career Advancement: Clear, internal pathways to transition into Senior Specialist, Quality Assurance, or Leadership roles. Comprehensive Relocation Support If you are moving to Portugal from another country, we make your transition completely stress-free: Company Housing: Rent-free accommodation in a private room within a fully managed, shared company apartment—saving you the hassle of searching the local rental market. Travel & Admin Assistance: Your flight to Lisbon will be fully covered, and our dedicated team will help you navigate local bureaucracy (including obtaining your NIF and Social Security setup). Life in Lisbon Lisbon is widely recognized as one of Europe's finest cities for young professionals. Boasting stunning historic charm, a world-famous food scene, and quick access to beautiful Atlantic beaches, it offers the perfect mix of career growth and a relaxed, sunny lifestyle.

Responsibilities

Provide omnichannel support to French-speaking users regarding digital wallets, identity verification, and payment processing. Handle complex billing inquiries and ensure strict adherence to financial security and regulatory protocols.