French Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Mafra, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

930.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Proficiency, English Proficiency, Customer Success, Technical Troubleshooting, Data Privacy, Digital Literacy, Financial Software Navigation, Problem Solving, Communication Skills, Conflict Resolution

Industry

Business Consulting and Services

Description

Position: French-Speaking Customer Success Advisor Location: Lisbon, Portugal (Includes full international relocation support) Industry: Fintech / Digital Payments Compensation Package: €930 gross monthly (paid 14 times per year), plus a €65 monthly attendance bonus and a daily meal stipend of €7.63. The Mission: Shaping the Fintech Experience Are you prepared to enter the dynamic world of digital finance? We are seeking driven French-Speaking Customer Success Advisors to join our high-performing team in Lisbon, Portugal. In this role, you will act as the direct link for users managing their digital payment platforms, making sure each transaction processes smoothly and every account remains fully protected. If you excel in energetic settings and want to establish a career in financial technology, this is your chance to thrive in one of Europe's most vibrant capitals. As a Customer Success Advisor, your impact goes well beyond basic support. You will walk users through the modern payment landscape, translating intricate financial processes into clear, manageable solutions while safeguarding their day-to-day transactions. Key Responsibilities & Day-to-Day Operations Your daily workflow in this role will revolve around the following core tasks: Inbound User Assistance: Support French-speaking users via phone and live chat with inquiries regarding digital wallet features, login troubleshooting, and transaction statuses. Technical Problem-Solving: Pinpoint and fix platform errors, making sophisticated financial software intuitive and stress-free for the end user. Information Security: Strictly follow data privacy mandates and safety protocols to protect confidential financial records and block fraudulent activity. Internal Collaboration: Leverage your English language skills to sync with cross-border departments and stay informed on new fintech updates. Platform Optimization: Gather and report critical user feedback and behavior trends to assist our engineering teams in making continuous platform enhancements. Who We Are Looking For: Requirements & Profile We prioritize your motivation and language skills above all else. You do not need a background in banking or customer service, as we offer an intensive, fully compensated training academy to prepare you for the role. Core Qualifications: Language Skills: Native or C1/C2-level proficiency in both verbal and written French, alongside a dependable intermediate command of English (minimum B2 level) for corporate briefings and internal alignments. Eagerness to Grow: No prior niche experience required—we want motivated individuals who are genuinely excited to master the digital banking landscape. Digital Literacy: High comfort level navigating various web dashboards, software interfaces, and online financial applications. Professional Mindset: The maturity to manage private financial data with absolute discretion, patience, and a calm, solution-oriented focus when handling urgent issues. Salary, Perks & Corporate Benefits We provide a well-rounded compensation package tailored to offer a great standard of living in Portugal: Base Pay: €930 gross per month, issued 14 times annually (which incorporates the standard local summer and Christmas bonus distributions). Reliability Allowance: An extra €65 monthly bonus rewarding consistent, punctual attendance. Food Allowance: €7.63 per scheduled workday, loaded onto a specialized corporate meal card (providing approximately €150 in additional net monthly value). Career Evolution: Defined, merit-based internal pathways to transition into corporate training, team leadership, or technical specialist tracks. Complete International Relocation Support For candidates moving to Portugal from abroad, our dedicated mobility team handles the entire transition to ensure a smooth arrival: Company Housing: Transition directly into a private room within a fully managed corporate apartment, with all monthly rent and utility expenses completely covered by the company. Travel Compensation: Full reimbursement for your flight over to Lisbon, paired with a direct airport pickup when you land. Administrative Assistance: Direct support from our staff to help you navigate local bureaucracy, including obtaining your Portuguese tax number (NIF), social security paperwork, and healthcare setup. Embracing the Lisbon Lifestyle Lisbon offers an unparalleled blend of professional advancement and exceptional lifestyle perks. From exploring centuries-old neighborhoods to unwinding at popular rooftop lounges, the city is full of discovery. Spend your free days catching waves at nearby beaches or diving into the local culinary scene, all while collaborating in an incredibly encouraging, multicultural corporate environment. How to Apply If you are excited to kickstart your fintech journey in sunny Lisbon, click Apply Now and submit your updated CV written in English.

Responsibilities

Provide inbound support to French-speaking users via phone and chat regarding digital wallet features and transaction statuses. Ensure information security by following data privacy protocols and reporting user feedback to engineering teams for platform optimization.