French Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Mafra, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

930.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Data Security, Fraud Prevention, Digital Payments, Communication Skills, Problem Solving, Tech Literacy

Industry

Business Consulting and Services

Description

Are you ready to join the fintech revolution? We are looking for French-speaking Customer Success Advisors to join our top team in Lisbon. You will be the main point of contact for people using digital payments, making sure every transaction is smooth and every account stays safe. If you enjoy a fast-paced environment and want a career in finance, this is your chance to succeed in one of Europe's most exciting cities. Your Impact & Responsibilities As a customer success advisor, you do more than just answer questions. You help users navigate the online payment world and make sure their money transfers go smoothly. KEY RESPONSIBILITIES User Support: Help French-speaking clients with questions about digital wallets, payment processing, and their accounts. Tech Troubleshooting: Identify and fix platform issues, making complex financial tools easy for customers to use. Data Security: Follow strict safety rules to keep financial data private and prevent fraud. Global Teamwork: Use your English skills to work with international teams and stay updated on the latest fintech trends. Improving the Experience: Provide feedback and ideas to help our developers make the platform even better for users. WHAT YOU BRING We care most about your attitude and language skills. You do not need previous finance experience because we give you full training! Language Skills: You speak and write French perfectly (native or near-native level) and have a solid middle level of English (B2). Desire to Learn: You don't need a specific background—we want motivated people who are passionate about learning the industry. Tech Literacy: You are comfortable using different software systems and digital financial tools. Professionalism: You can handle sensitive financial topics with patience and a focus on finding solutions. PAY & REWARDS We offer a full package designed to help you succeed and enjoy a great life in Portugal: Base Salary: €930 gross per month, paid 14 times per year (this includes your mandatory extra summer and Christmas payments). Attendance Bonus: An extra €65 monthly allowance just for being reliable and showing up to work on time. Meal Stipend: €7.63 per day worked, provided on a special food card. Career Growth: Clear paths to get promoted into higher roles like management, training, or specialized technical positions. RELOCATION SUPPORT (For People Moving to Lisbon) If you are moving to Portugal from another country, we make your move simple and stress-free: Stress-Free Housing: Move into a private bedroom in a shared, company-provided apartment with your rent and utility bills covered. Paid Travel: We will pay you back for your flight ticket to Lisbon and pick you up from the airport. Paperwork Support: Direct, hands-on help getting your local Portuguese tax number (NIF) and social security paperwork sorted. LIVING THE LISBON DREAM Lisbon is the perfect place for anyone who wants a great balance of work and fun. From historic neighborhoods to trendy rooftop bars, there is always something to do. You can spend your weekends at the beach or enjoying amazing local food while working in a supportive, international office.

Responsibilities

Provide support to French-speaking clients regarding digital wallets and payment processing while ensuring data security. Collaborate with international teams to improve the platform and resolve technical issues for users.