French Speaking Customer Advisor (On-site in Braga) at Eco Plus Solutions AB

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, Customer Service, Financial Guidance, Inbound Calls, Digital Inquiries, Problem Resolution, Data Entry, CRM System, Compliance, GDPR

Industry

Business Consulting and Services

Description

Are you a confident communicator who enjoys helping others navigate their financial journeys? We are seeking a French-Speaking Customer Advisor to join our dedicated team in Braga, Portugal. This is an on-site position supporting a leading Consumer Credit Platform. You will be the primary point of contact for French-speaking customers, providing clarity, support, and expert guidance on credit products, applications, and account management. If you are looking for a stable career in a fast-growing financial services project, this is the place for you! Role Overview In this role, you will bridge the gap between complex financial services and the everyday consumer. You will handle inquiries related to personal loans, credit lines, and repayment plans, ensuring every customer feels heard and supported. While this is a financial project, English is not required for this role—your fluency in French is your primary tool. Your Responsibilities Customer Guidance: Manage inbound calls and digital inquiries from French-speaking customers regarding credit applications and existing accounts. Financial Literacy: Explain interest rates, repayment terms, and contract conditions clearly and accurately. Documentation Support: Assist customers in uploading and verifying necessary documents for their credit files. Problem Resolution: Address concerns regarding payment schedules or account access with empathy and efficiency. Compliance: Ensure all interactions follow strict financial regulations and data protection (GDPR) standards. Data Entry: Accurately update customer records and interaction notes in our CRM system. Who We Are Looking For Language Proficiency: Fluent French (written and verbal) is essential. You should be comfortable discussing financial topics and handling professional correspondence. No English Required: This project is specifically designed for French speakers; English proficiency is not a prerequisite for this position. Location: You must be currently based in Braga (or within a feasible daily commuting distance). Please note that no relocation assistance is provided. Communication Style: A calm, professional, and helpful demeanor, especially when discussing sensitive financial matters. Experience: Prior experience in customer service, banking, or credit services is "good to have," but not mandatory. We provide all the training you need! Availability: Ready to work on-site in our Braga office following a standard shift rotation. Why Join Us in Braga? Braga is one of the oldest and most beautiful cities in Portugal, offering a fantastic quality of life. Our office is a hub of energy where you can grow your professional network in a collaborative, face-to-face environment. ### Benefits & Compensation Competitive Salary: A monthly package that recognizes your French language expertise. Health & Life Insurance: Comprehensive private insurance from the start of your contract. Career Growth: We believe in promoting from within. Many of our Team Leads and Quality Analysts started in this exact role. Paid Professional Training: We will teach you everything you need to know about consumer credit and our digital platforms. Modern Amenities: Access to a modern office space with comfortable break areas and a supportive team culture. Stability: Work for a global leader in a sector (Finance/FinTech) that is constantly expanding.

Responsibilities

The advisor will manage inbound calls and digital inquiries from French-speaking customers regarding credit applications and existing accounts, ensuring clarity on financial terms like interest rates and repayment plans. Key duties include assisting with documentation, resolving payment concerns, ensuring regulatory compliance, and accurately updating customer records in the CRM.