French Speaking Customer Advisor (On-site in Braga) at Eco Plus Solutions AB

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

930.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, Customer Service, Omnichannel Support, Email Communication, Live Chat Support, Financial Guidance, Documentation, Empathy, Team Spirit, Organization, Problem Solving

Industry

Business Consulting and Services

Description

Are you passionate about customer relations and looking to build a career in a dynamic, fast-expanding financial sector? We are currently recruiting French-speaking Customer Advisors to join our vibrant team in Braga. In this role, you will represent a major player in the consumer credit industry, acting as the essential link between the brand and its customers. You won't just be answering calls; you will be a financial guide, helping people navigate their personal projects with clarity and confidence. Your Mission: Empowering Customers Working within a modern office environment and supported by a dedicated local management team, your daily responsibilities will include: Omnichannel Support: Engaging with customers via phone, email, and live chat to provide accurate information regarding credit products. Documentation & Guidance: Assisting users through the application process, ensuring their files are complete, and explaining complex financing conditions in simple, transparent terms. Quality & Satisfaction: Providing high-quality, personalized follow-ups to ensure every customer feels valued and supported. Strategic Analysis: Analyzing specific client profiles to recommend the most appropriate financial solutions for their unique needs. Who Are We Looking For? We are looking for individuals who combine professional rigor with a human touch. To succeed in this role, you should have: Language Mastery: Flawless proficiency in French (C1/C2 level). Your ability to communicate clearly and professionally, both orally and in writing, is our top priority. Local Residency: You must currently reside in Braga or the immediate surrounding areas. This is a 100% on-site position, designed for those who enjoy the energy of a collaborative office space. Experience & Motivation: While prior experience in customer service is a definite asset, we believe in potential. Motivated beginners are encouraged to apply, as we provide a comprehensive, paid training program. Essential Soft Skills: A natural sense of empathy, a strong team spirit, and the ability to remain organized in a fast-paced environment. Language Note: No English? No problem. English is not required for this specific project. Working Hours & Balance Our project operates on a 40-hour weekly schedule, designed to provide consistency while covering the needs of our international clients: Monday to Friday: Rotating shifts scheduled between 07:00 and 19:00. Saturdays: A shorter shift from 08:00 to 15:00. Time Off: You will enjoy 2 days off per week (Sunday is always fixed, plus one rotating day during the week). Compensation & Premium Benefits We believe in rewarding talent and providing long-term stability: Base Salary: €930 Gross per month, paid over 14 months (including Christmas and Summer bonuses). Meal Allowance: €7.63 Net for every day worked—one of the most competitive rates in the region. Performance Bonus: Earn up to an additional €155 per month based on your achievement of key performance indicators (KPIs). Comprehensive Insurance: Enjoy peace of mind with Health and Life Insurance included from your very first day. Career Evolution: We prioritize internal promotion. This isn't just a job; it's a career path with real opportunities for growth into management or specialized roles. Modern Workspace: Work in a high-tech facility in the heart of Braga, a city known for its exceptional quality of life and youthful energy. Why Make the Move? Joining this project means choosing the security of a solid financial institution combined with a corporate culture that genuinely cares about employee well-being. From your initial paid training to your daily interactions with a friendly, multicultural team, you will have all the tools you need to thrive.

Responsibilities

The role involves providing omnichannel support via phone, email, and live chat regarding consumer credit products, assisting users through the application process, and explaining financing conditions clearly. Responsibilities also include providing personalized follow-ups and analyzing client profiles to recommend appropriate financial solutions.