French Speaking Customer Advisor (On-site in Braga) at Eco Plus Solutions AB

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

930.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French language, Customer service, Financial advisory, Communication, Empathy, Teamwork, Organizational discipline, Problem solving, Compliance, Relationship management

Industry

Business Consulting and Services

Description

Are you passionate about client relations and eager to establish a career within a high-growth financial sector? We are currently identifying French-speaking Customer Advisors to join our elite operations hub in the historic and dynamic city of Braga. In this pivotal role, you will represent a premier institution in the consumer credit industry, serving as the strategic interface between the brand and its clientele. You are more than a point of contact; you are a financial facilitator, guiding individuals through their personal projects with transparency, precision, and professional confidence. THE MISSION: EMPOWERING FINANCIAL JOURNEYS Operating from a state-of-the-art office environment and supported by a dedicated local leadership team, your daily objectives include: Omnichannel Advisory: Interface with clients via telephony, digital correspondence, and live chat to deliver authoritative information regarding credit portfolios. Documentation & Compliance: Facilitate the application lifecycle by ensuring file integrity and articulating complex financing terms in clear, accessible language. Relationship Management: Execute high-touch, personalized follow-ups to maintain superior levels of client satisfaction and brand loyalty. Strategic Profile Analysis: Evaluate unique client profiles to recommend bespoke financial solutions tailored to their specific requirements. CANDIDATE ARCHETYPE We are seeking professionals who harmonize operational rigor with a high degree of emotional intelligence. Linguistic Mastery: Flawless proficiency in French (C1/C2 level). Exceptional verbal and written communication skills are our primary requirement. Regional Presence: You must currently reside in Braga or the immediate metropolitan area. This is a 100% on-site position designed for those who thrive in a collaborative, high-energy office culture. Experience & Potential: While a background in customer service or finance is a significant asset, we value potential. Ambitious beginners are encouraged to apply, as we provide a fully subsidized, comprehensive training program. Core Soft Skills: A natural aptitude for empathy, a collaborative team spirit, and the organizational discipline required for a fast-paced environment. Language Note: Professional English is not required for this specific project. OPERATIONAL STRUCTURE & BALANCE Our workflow is designed to provide consistency while meeting the demands of an international market: Standard Week: A 40-hour schedule. Monday to Friday: Rotating shifts scheduled between 07:00 and 19:00. Saturdays: Optimized morning shifts from 08:00 to 15:00. Rest Cycles: You will enjoy 2 days off per week (Sunday is always fixed, plus one rotating day during the week). PREMIUM BENEFITS & COMPENSATION We believe in rewarding expertise with long-term stability and a competitive rewards framework. Base Remuneration: €930 Gross per month, structured over 14 payments (including mandatory Christmas and Summer bonuses). Meal Allowance: €7.63 Net per day worked—one of the most competitive rates in the Northern region. Performance Incentives: Earn up to an additional €155 per month based on the achievement of key performance indicators (KPIs). Total Protection: Comprehensive Health and Life Insurance effective from your first day of employment. Career Architecture: We prioritize internal promotion. This is a defined career path with tangible opportunities for advancement into leadership or specialized financial roles. Elite Workspace: Operate from a high-tech facility in the heart of Braga, a city celebrated for its exceptional quality of life and innovative spirit. WHY EMBARK ON THIS PROJECT? Joining this initiative means securing a position within a stable financial institution that deeply values employee well-being. From your initial paid professional training to daily engagement with a diverse, multicultural team, you will be equipped with all the tools necessary to excel in the global financial services industry.

Responsibilities

You will act as a financial facilitator by managing client credit portfolios through omnichannel communication and ensuring documentation compliance. Additionally, you will perform strategic profile analysis to recommend personalized financial solutions to clients.