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French Speaking Customer Agent For FinTech Company - Work In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Service, CRM Software, Problem Solving, Interpersonal Communication, Digital Communication Tools, FinTech Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a French Speaking Customer Agent to join our team in Greece, supporting a leading FinTech company. This role is ideal for candidates fluent in French who are passionate about providing excellent customer service in the financial technology sector. As a Customer Agent, you will assist French-speaking customers with their inquiries, ensuring a smooth and professional service experience. Key Responsibilities Deliver outstanding customer support in French through phone, email, and chat channels. Assist customers with account inquiries, transactions, technical issues, and other FinTech-related questions. Resolve customer complaints and problems promptly, ensuring high satisfaction. Accurately record all customer interactions in the CRM system. Collaborate with internal teams to improve service quality and customer experience. Stay updated on the company’s products, services, and FinTech industry trends. Fluency in French (spoken and written) is required; proficiency in English is advantageous. Experience in customer service, preferably in FinTech, banking, or related industries. Excellent communication, interpersonal, and problem-solving skills. Strong computer skills, with the ability to use CRM software and digital communication tools. Ability to work efficiently in a dynamic, fast-paced environment. High level of professionalism and customer-oriented attitude. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding FinTech account inquiries and technical issues. Resolve complaints promptly and maintain accurate records of all interactions within the CRM system.