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French-Speaking Customer Experts for Imperial Brands - Work In Greece at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Service, CRM Software, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, Digital Communication Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking motivated French-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This role involves delivering exceptional customer service to French-speaking clients, providing assistance across various customer inquiries related to Imperial Brands' products and services. Key Responsibilities Provide professional and courteous customer support to French-speaking customers via phone, email, and chat. Assist customers with product inquiries, order status, and issue resolution efficiently and effectively. Maintain accurate records of customer interactions using CRM systems. Collaborate with internal teams to resolve customer concerns and escalate issues when necessary. Stay updated on Imperial Brands’ products, policies, and relevant industry information. Offer feedback to management to enhance customer service quality and processes. Fluency in French (spoken and written) is mandatory; proficiency in English is advantageous. Experience in customer service roles, preferably in the FMCG or tobacco industry. Strong communication and interpersonal skills with a customer-focused mindset. Ability to work efficiently in a fast-paced, dynamic environment. Familiarity with CRM software and digital communication tools. Willingness to relocate and work in Greece. Strong problem-solving skills and attention to detail. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support to French-speaking clients via phone, email, and chat regarding Imperial Brands' products. Maintain accurate interaction records in CRM systems and collaborate with internal teams to resolve customer issues.