What’s in it for you?

At Foundever, we’re not just offering a job; we’re offering a pathway to growth, development, and a workplace that values you. Here’s what you can look forward to:

• Pay: £27,000 PA
• Job Security: Enjoy the stability of a full-time, permanent contract.
• Training Times: Monday to Friday 9 am to 5.30 pm
• Working Hours: Monday- Friday, 8 am-4.30 pm
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.

The Role
As a French Speaking Customer Service Representative at Foundever, you’ll be the voice of our clients, helping customers resolve their queries and concerns. Whether it’s through voice, email, or chat, your mission is to make every interaction count, using your training and creativity to find the best solutions. We’ll empower you to take the initiative, ensuring you’re equipped to provide the top-notch service our clients expect.
What We’re Looking For

What we need from you?

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and French
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer’s perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

This role is fully remote.

OUR EMPLOYEE VALUE PROPOSITION

Your wellbeing is of the utmost of importance to us and let’s not sugar coat it, trying to resolve customers’ concerns, come up with solutions and hit targets can sometimes feel overwhelming. Here at Foundever, we have a high emphasis on looking after you. We have Mental Health First Aiders, wellbeing champions, an Employee Assistance Program and a global and national calendar of wellbeing activities at your disposal with the aim of making you feel supported and equipped to continue with day-to-day life.
We are a lovely bunch who celebrate difference, and everything that makes our associates unique, by upholding a diverse and inclusive environment in which we can all thrive. Our aim is to make sure everyone at Foundever can be themselves and know they belong.

Please refer the Job description for details