Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

French Speaking Customer Service for Education & E-Learning industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving Skills, CRM Systems, Technical Support, Account Management, Education Knowledge, E-Learning Platforms, Flexibility, Engagement, Critical Thinking

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This role offers a fantastic opportunity for individuals who are passionate about education and dedicated to providing support to students and educators. As a customer service representative, you will assist clients in navigating our e-learning platforms and resources, ensuring a positive and enriching experience. Key Responsibilities Handle customer inquiries related to educational services, e-learning platforms, and course information via phone, email, and chat in French. Provide guidance and support to students and educators on accessing resources and resolving technical issues. Assist with account management, including registrations, course enrollments, and payment inquiries. Document customer interactions accurately in our CRM system for tracking and analysis. Collaborate with educational teams to improve service delivery and meet customer needs. Stay updated on current educational trends and offerings to provide relevant information. Fluency in French (both written and spoken) is required; proficiency in English is a plus. Previous experience in customer service, preferably in the education or e-learning sector. Strong communication skills and the ability to engage with a diverse audience. Commitment to delivering outstanding customer service and fostering a positive experience. Excellent problem-solving skills with the ability to think critically. Proficient in using CRM systems and general office software. Willingness to work flexible hours, including evenings and weekends if necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to educational services and assist clients in navigating e-learning platforms. Provide guidance and support to students and educators while documenting interactions in the CRM system.